What to Expect When You Call Teen Line
Opening up to someone can be scary. At Teen Line, a lot of our callers are talking to someone about what they’re going through for the first time. Listeners are aware of that, and we try to make you as comfortable as possible talking to us, and hopefully this post will help do so even more.
At the beginning of a call, we’ll ask you a few quick questions, such as your name and age, both to get to know you and to get statistics that help us obtain funding. Also, Teen Line is for teenagers, so if you’re age isn’t appropriate for the line, we’ll refer you to another similar service. Then we’ll ask what you want to talk about, and we’ll listen.
Teen Line listeners won’t judge you. We won’t give you any orders to follow. We won’t say what you’re feeling is stupid or unreasonable – because it isn’t. Your feelings are valid and they matter. We’re here to listen to you and work with you to find a way to make you feel better.
When we’re helping you figure out next steps, we won’t give you advice or tell you exactly what to do. We’ll talk to you and see what would work best for you, and we’ll come up with something together. We might also give you some resources that could give you more information on what we spoke about or some resources that could provide you with more long-term help as well.
Talking about what you’re dealing with is often hard and a little daunting, but at Teen Line we do everything we can to make it as easy as possible for you. Our only goal is to help you in whatever way we can.
Also, talking to a Teen Line listener is different than talking to a friend or parent – we’ll give you the same comfort and empathy, but since we’re removed from the situation we have absolutely no biases or judgments and we’re completely on your side. Teen Line listeners are trained to help you as best we can, and we’re here because we want to be. We want to talk to you and help you, so if you’re thinking about calling I’d suggest you strongly consider it. No issue is too big or too small, and the difference just opening up to someone can make is amazing.
Sarah – 17 years old