Our Story

What is Teen Line?

TEEN LINE is a confidential telephone helpline for teenage callers. It operates every evening from 6:00pm to 10:00pm PST and is toll-free from anywhere in California. If you have a problem or just want to talk with another teen who understands, then this is the right place for you! You can call us at 310-855-HOPE(4673) and even text us by texting “TEEN” to 839863. TEEN LINE also offers message boards, resources and information.

The TEEN LINE volunteers who answer the calls, emails and texts are Southern California teenagers who have been specially trained. They won’t judge you or give advice – their job is to listen to your feelings and help you to clarify your concerns, define the options available to you, and help you make positive decisions.

No problem is too small, too large, or too shocking for the TEEN LINE volunteers. Problems some teenagers face include abuse, AIDS, alcoholism, depression, divorce, drugs, gangs, homelessness, pregnancy, sexuality, violence, suicide.

Some Facts About Teen Line

The hotline receives about 10,000 calls, texts, and emails each year

More than 38,000 attend our outreaches to schools & community groups

Our website receives more than 200,000 visitors from all over the world

We have provided Suicide Prevention Training to the Los Angeles Police Department’s Juvenile Procedures School since 1996
Certified by the American Association of Suicidology (1-800-SUICIDE)

Teen Line is Unique

Our Teen Listeners have a special ability to understand and empathize with callers because they are teens themselves … they speak their language. Resource Associates, all mental health professionals, volunteer their time each night to provide on-site supervision and support to the Teen Listeners, especially important after a particularly traumatic call.

Our Community Outreach Program reaches over 38,000 each year, opening dialogues and educating the community about issues pertinent to adolescence. Our Teen Suicide Prevention Training has been a regular part of the Los Angeles Police Department’s Juvenile Procedures School curriculum since 1996.

Teen Line History

TEEN LINE was created in 1980 by a group of mental health professionals who, through their personal work with teenagers, realized that a more inclusive approach to adolescent mental health was needed. After extensive research and consultation, TEEN LINE – a teen-to-teen hotline with community outreach services – was born.

TEEN LINE has been an affiliated program of the Cedars-Sinai Medical Center’s Department of Psychiatry since it’s inception. It is now an affiliated program of Cedars-Sinai’s Department of Community Relations.

TEEN LINE is based on the premise that when teenagers encounter problems, they usually turn first to their peers for advice. Many teens think their parents can’t possibly understand what’s happening in their lives and that their friends might laugh or abandon them. TEEN LINE provides a safe, confidential place to talk things out with another teen who can understand and will listen, but not judge.

This simple act of listening can make a huge difference – sometimes a life-saving one. Each year nearly 9,000 young people call the hotline and more than 30,000 attend our outreaches. Teens know they can trust TEEN LINE – and they do.

Teen Line in the Media

TEEN LINE is recognized throughout California and nationally as a trusted resource about adolescents. TEEN LINE has been utilized as an expert by every Los Angeles area television news program – KABC, KCBS, KNBC, KCAL and KTTV News. Television appearances and radio interviews also include: The Today Show, Larry Elder Show, Michael Jackson KABC Radio, KNXT radio, Good Day L.A. on FOX, KTLA Morning News and many others.

TEEN LINE was featured in a documentary E! Investigates Teen Suicide hosted by Laura Ling that aired several times nationally and internationally eliciting calls and emails from teens worldwide. TEEN LINE was a consultant for HBO’s “A Deadly Secret” and has appeared in numerous magazines such as Seventeen, Teen People and YM. Panelists from our Teen Suicide Prevention Outreach were featured on the MTV award-winning music video for the rock group, Good Charlotte’s hit “Hold On”. TEEN LINE was featured in the documentary LIVE LIFE AND WIN! for TV. Teens have also been interviewed for the Santa Monica Daily Press, Patch.com, Catalyst Magazine and ABC.com.


TEEN LINE has been widely recognized for our service to young people through numerous commendations, citations and awards, including the Angel of Peace Award from The Violence Prevention Coalition of Greater Los Angeles the National Peer Helper’s Association’s 2005 Program of the Year Award. TEEN LINE is proud of our accreditation from the American Association of Suicidology. This is rare for a non-24 hour hotline and we are deeply proud of this accomplishment.

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